General

Getting Started

• How do I activate my debit card?
• How do I add money to my account?
• How do I set up direct deposit?

FAQ

• What are the deposit limits for my Viva First account?
• Do I get charged a fee for deposits or receiving my paycheck?
• Where can I use my card?
• What information is required to open a Viva First account?
• Is there an age requirement for a Viva First account?
• Does Viva First provide Spanish-language support?

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Security

• How long does my card stay locked?
• How can I lock and unlock my debit card?
• Is my account insured by the FDIC?